Question 1

Which devices does MASAMUNE Erasure support?

Accepted Answer

Supports over 1000 iPhone and Android device models, with simultaneous erasure of up to 40 devices using USB hubs. Also provides editions for PC, HDD/SSD storage erasure. Trace management is integrated into Evidence Center, ensuring operational visibility and auditability.

Question 2

What's the difference between factory reset and MASAMUNE Erasure?

Accepted Answer

Factory reset may leave recoverable data through user operations. MASAMUNE Erasure achieves reliable operations that withstand audit and accountability requirements through erasure methods based on reliable overwriting and trace logging. Designed by data recovery professionals for 'unrecoverable erasure'.

Question 3

How can traces and reports be preserved?

Accepted Answer

Centrally manage erasure date/time/location/operator through Evidence Center, with tamper-proof NFT erasure certificates also available. Automatically generates detailed reports required for audit compliance, and supports long-term storage. Completely records 'when, where, and who' performed erasure.

Question 4

What is the pricing structure?

Accepted Answer

No initial cost or monthly fixed fees required, with pay-per-success billing only upon successful completion. Easy cost management even for bulk processing. Both Mobile and Storage editions adopt clear pricing structure. First-time implementation includes free trial for up to 100 devices.

Question 5

Does it support storage (PC/HDD/SSD) erasure?

Accepted Answer

Provides Storage Edition. Adopts domestic technology 'Pman' with erasure and logging functions designed for enterprise operations, achieving thorough erasure compliant with DoD/NIST standards. Fully supports SSD wear leveling with 1-4 pass methods compliant with US Army and DoD standards.

Frequently Asked Questions (FAQ)

Basic Features & Supported Devices

Which devices does MASAMUNE Erasure support?

What's the difference between factory reset and MASAMUNE Erasure?

Does it support the latest iOS and Android OS?

Does it support storage (PC/HDD/SSD) erasure?

Can tablets and PCs also be erased?

How reliable is data erasure?

Trace Management & Reports

How can traces and reports be preserved?

Are erasure certificates automatically issued?

What are NFT certificates?

What is Evidence Center?

What are the strengths for audit compliance and compliance perspectives?

What are the legal use cases for erasure certification?

How about data retention policy and deletion deadline management?

Pricing & Implementation

What is the pricing structure?

What are the detailed cost structure?

Is there a free trial?

How long does implementation take?

What about support structure and SLA?

Operations & Efficiency

How to efficiently erase large numbers of devices?

How many devices can be erased simultaneously?

Is automatic network restriction checking possible?

How to manage multiple store usage?

What about KPI design (processing volume/man-hours/defect rate)?

What about simplified operations for small and medium enterprises?

Technology & Security

What are the strengths of being developed by data recovery professionals?

What are the Storage Edition erasure methods?

Does it support SSD wear leveling?

What are the differences and combined policy with physical destruction?

How does it compare with remote wipe?

What about recurrence prevention during security incidents?

Can it be used on OS other than Windows?

Troubleshooting

What are common failure-prone settings and solutions?

What are erasure error codes and solutions?

Why do erasure errors occur with iPhone16e?

What to do when some models don't start erasure even when USB connected?

What to do when operation methods are unclear?

Industry-specific & Operational Flow

What is the BYOD/company device return flow?

What are the standard procedures for device collection → inventory → erasure → redistribution?

What are the management points for outsourced processing?

What are the considerations for education/government/medical sectors?

What is the used equipment purchase checklist?

What's the difference from normal initialization?

Storage Edition & Technical Details

Can SAS HDDs be erased?

Is continuous erasure of multiple HDDs possible?

Others

What are hints for creating internal regulations and approval documents?

What are the operational differences for overseas locations?

What are common misconceptions and correct understanding?

What are the vendor comparison evaluation axes?

What are the main features?

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