Dear Customers,
Following the official release of iOS 18, we have identified cases where data erasure may fail on certain device / firmware combinations.
We are investigating changes in the IPSW firmware structure and are working on fixes. Some improvements have already been implemented, and we are continuing validation and further analysis.
If you encounter an erasure error on iOS 18, we recommend pausing operations on affected devices and waiting for the next update announcement.
For urgent cases, please contact support with the device model, iOS version, and error details.
We apologize for the inconvenience and appreciate your understanding.
