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FAQ & Guidance

FAQ and key numbers

FAQ is not only a list of answers. It is where pricing assumptions, throughput, evidence depth, and contact routing are kept consistent. The free path is self-serve signup on masamune.ai, and the main throughput figure is up to 50 simultaneous devices.

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50simultaneous devices
5carrier IMEI checks
PDFcertificate + QR
¥100〜success-based pricing

What this FAQ standardizes

  • The free path is self-serve signup on masamune.ai.
  • The core throughput figure is up to 50 simultaneous devices.
  • Evidence is explained as PDF certificate, QR verification, and cloud logs together.

Pages worth checking next

PricingSee self-serve, success-based pricing, and plan fit by workflow.
Comparison GuideSee named compares and matched assumptions.
Certificate SampleSee the evidence output before deciding depth requirements.

Getting Started

Can I start for free?

Yes. Start on masamune.ai with Google or Microsoft and use the Free plan immediately. Up to 10 devices per month are included.

Do I need to contact sales for an evaluation account?

No. The default path is self-serve signup. Contact is better used for rollout-heavy projects, quotes, and comparison-led discussions.

What workflows is MASAMUNE best for?

MASAMUNE is strongest for mobile resale / trade-in, ITAD / lease return / PC disposal, and organizations that need explainable evidence and audit-ready traceability.

Performance and Coverage

How many devices can be processed at once?

Up to 50 simultaneous device connections are supported. Recommended layouts vary by hub design, power, and device state, so rollout planning is usually framed around 10, 25, and 50 device bands.

Does it support PCs and storage, not just mobile?

Yes. MASAMUNE Toolkit supports HDD, SSD, NVMe, and PC erase workflows alongside mobile processing.

Does it support IMEI checks?

Yes. MASAMUNE supports network restriction checks across 5 major Japanese carriers and can place IMEI judgment in the same path as erase and evidence handling.

Evidence and Compliance

How are certificates issued?

After successful erase, MASAMUNE generates PDF certificates that can include digital signature metadata and QR verification. They are available from the dashboard.

Where can I see a certificate first?

Use the certificate sample page before deciding how deep your evidence requirements are.

Can MASAMUNE support audit and traceability requirements?

Yes. MASAMUNE is designed to preserve certificates, execution logs, operator context, and process conditions together.

Pricing

How is pricing structured?

MASAMUNE is positioned around zero upfront cost, zero monthly fixed fee, and success-based pricing from ¥100 per device depending on plan.

Where should I start?

Use self-serve signup for validation and PoC. Use the contact form only when you need a quote, materials, technical clarification, or partner discussion.

Start with the free account first.

Self-serve validation lives in masamune.ai. Use the form only when you need a quote, materials, or technical clarification.

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